Front Office Receptionist - Parish

The Front Office Receptionist role is to provide administrative office services to the parish front office and lobby.  This position reports directly to the Office Manager and will warmly welcome all parish guests entering the office.  The receptionist will perform clerical and administrative tasks required for efficient office administration such as filing, routing messages, providing telephone and office coverage, and sorting mail and similar materials.  The receptionist will have a thorough knowledge of all parish policies and procedures and effectively communicate with all members of the parish community.  

Primary Objectives

• Prepare front office activities and communication
• Organize, collate, and gather complex documents and presentations necessary to the execution of parish priorities and activities.
• Promote hospitality while greeting others and drive a culture of unceasing prayer for our parishioners.
• Effectively execute and communicate all parish policies and procedures to the overall parish community.
• Effectively communicate parishioner needs, conflicts, priorities, and work with the community and parish staff to ensure all stakeholders' needs are met.

Duties and Responsibilities

While not intended to be a complete list, the following are examples of duties associated with this position.  Other related expectations, responsibilities, and tasks are required at times.  The receptionist should be adaptive and receptive tot he varying requirements of this position.

• Maintains office record-keeping and filing systems, including but not limited to mass intentions and financial receipts.
• Responsible for answering all incoming calls during business hours, prepares correspondence and follow up messages, greets and refers visitors to the appropriate ministers, services, or agencies.
• Complete assigned projects that require some database and different computer software programs and with training can complete projects in a timely and efficient manner.
• Review and promote parish community events and ministries getting people involved with the ministry of the church.
• Directs the homeless who are seeking food, shelter and clothing to the appropriate organization.
• Accepts special courier deliveries and promptly notifies the appropriate recipient.
• Gather prayer requests, engage with the community and encourage overall evangelism focused on the mission of our parish.
• Create an environment of hospitality,

Job Requirement

• Ability to demonstrate exceptional customer service skills, professional courtesy and integrity, ability to communicate effectively with a variety of internal and external customers at all organizational levels.
• Ability to organize, work independently, prioritize tasks yet work with other members of the department in a team setting.
• Working knowledge of multiple line telephone systems.
• Working knowledge of general office procedures, including secretarial techniques, accurate record keeping, filing, and attention to detail.
• Working knowledge of Microsoft office software applications (Word, Excel, Access, Publisher, Outlook, etc.)

Minimum Qualifications

• Must have experience maintaining databases and multi-tasking in a fast-paced environment.
• High school diploma or equivalent.
• Two year's experience in related position.
• Must be an active practicing Roman Catholic in communion with the church.
• Diocesan safe environment training approved.
• Bilingual-English and Spanish-Preferred.  Ability to speak, read, and write.
• Must always protect the confidentiality and privacy rights of the parish.

Work Hours

Monday through Thursday, 8:30am - 5:00pm

Friday, 8:30am - 12:00pm